Traveller Made

Serandipians, formerly known as Traveller Made, is an international network established in 2013 by Quentin Desurmont to connect luxury travel designers with discerning clients for highly personalized journeys. The organization set out to elevate the luxury travel industry to the standards of other luxury sectors, operating on an invitation-only basis for member travel agencies, referred to as "travel designers," and partnering with high-end hospitality suppliers. By 2020, the network encompassed 450 agencies across 70 countries and nearly 1,200 partners, expanding to 650 member agencies in 77 countries by 2025. The organization rebranded to Serandipians in October 2021, reflecting a philosophy centered on creating "serendipitous moments" and life-changing adventures. Its specialization lies in crafting tailor-made holidays, prioritizing a deep understanding of client expectations and delivering exceptional service. Key initiatives include hosting "The Essence of Luxury Travel show" – an annual event for global luxury travel brands – and developing solutions such as a "Restart Map" during the pandemic to inform travelers about hotel reopenings. Demonstrating a forward-thinking approach, Serandipians launched the Takumians, a secondary network for master craftsmen in luxury travel, and actively explores the integration of artificial intelligence to enhance customer segmentation and itinerary creation. The network champions a focus on "ultra luxury" and "iconicity," fostering a value-based model in the luxury travel market.