French technology provider Qualitelis specializes in customer relationship management (CRM) and e-reputation solutions, serving the hospitality, wellness, and tourism sectors. Established in 2009, the company has spent over a decade developing digital tools that manage the entire customer journey – from pre-arrival communication to post-stay feedback. Qualitelis empowers establishments to enhance customer experience, streamline operations, and drive economic value through intelligent digital interactions. Its comprehensive platform integrates several key modules: Qualitelis Survey handles pre-stay communication and satisfaction questionnaires; Qualitelis Reviews (Avis) manages customer feedback; Qualitelis e-Reputation monitors online presence across major sites, offering AI-assisted response recommendations; and Qualitelis CRM enables personalized marketing campaigns and database management. As a leader in France, Qualitelis supports over 7,000 businesses across France, Europe, and Canada, with clients including Relais & Châteaux and Odalys. The company collects and publishes approximately three million reviews daily, integrating with major Property Management Systems (PMS) and booking engines. Qualitelis’s approach automates customer relations, boosting sales, fostering loyalty, and equipping teams to anticipate customer needs and measure improvements.
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